Rail Data and Delay Repay Disclaimer

Check-a-Train is an independent Delay Repay assistant. It helps UK rail passengers identify a train service, understand whether available rail data suggests a delay or cancellation, and move to the relevant train operator's Delay Repay claim process.

Check-a-Train is not National Rail, the Rail Delivery Group, a train operator, a journey planner, or a claim processor. It does not submit Delay Repay claims on your behalf and it does not make final compensation decisions.

Check-a-Train uses third-party rail data sources, including live rail feeds and historical or enrichment sources where configured, to identify services and derive delay evidence.

Rail data may be:

• delayed, incomplete, unavailable, or inaccurate;
• corrected or updated after it first appears;
• missing for some routes, dates, operators, services, or calling points;
• affected by timetable changes, cancellations, diversions, joins, splits, short formations, or operational disruption;
• interpreted differently by train operators when they assess a Delay Repay claim.

Check-a-Train makes reasonable efforts to present useful information, but it cannot guarantee that any rail data is accurate, complete, current, or available.

Live results depend on current third-party rail feeds and provider availability. They may change as a service runs, as disruption develops, or as operators update their systems.

Historical results depend on the historical coverage currently loaded and searchable by Check-a-Train. The current historical coverage window is bounded, and coverage can still be partial or sparse depending on the date, operator, route, service pattern, and available evidence.

Where Check-a-Train shows historical matches, the result should be treated as useful evidence rather than an exhaustive record of every possible service. Where it cannot find a confident match, that does not prove the service did not run or that no claim is possible.

Delay, cancellation, and claim-readiness signals are guidance only. They are based on the evidence available to Check-a-Train at the time of the search.

Check-a-Train does not guarantee:

• that a service was delayed or cancelled exactly as shown;
• that a Delay Repay claim will be accepted;
• that compensation will be paid;
• that the responsible operator is always identified correctly;
• that every eligible claim opportunity will be found;
• that every ineligible journey will be filtered out.

Delay Repay thresholds, claim windows, ticket rules, evidence requirements, compensation amounts, and disruption policies vary by train operator. Some operators may apply rules differently from the simplified guidance shown by Check-a-Train.

When you follow a claim link, you leave Check-a-Train and submit any Delay Repay claim directly with the relevant train operator. The operator's own terms, privacy policy, claim form, evidence requirements, availability, and final decision-making apply from that point.

Check-a-Train may record a claim-history entry for signed-in Commuter users when a handoff is started, but it does not submit the claim, manage the operator's response, or guarantee the outcome.

Before submitting a claim, you should:

• check that the service shown is the train you actually travelled on or intended to travel on;
• verify the origin, destination, date, time, operator, and delay/cancellation evidence;
• check the relevant operator's Delay Repay terms, thresholds, claim window, ticket rules, and evidence requirements;
• keep your own ticket, booking, travel, and disruption evidence where needed.

Check-a-Train is designed to reduce friction and make evidence easier to understand, not to replace your own judgement or the operator's claim rules.

Check-a-Train depends on external services, including rail data providers, hosting and infrastructure providers, payment providers where relevant, email delivery providers, and train operator websites.

External services may be unavailable, delayed, inaccurate, changed, or subject to their own terms and privacy policies. Check-a-Train is not responsible for third-party service availability, content, decisions, or data handling.

This disclaimer reflects the current product position:

• Check-a-Train is an independent Delay Repay assistant, not a journey planner or claim processor.
• Users submit claims directly to train operators, and operators decide eligibility and compensation.
• Rail data may be delayed, incomplete, unavailable, corrected, or interpreted differently.
• Historical coverage is bounded and may be partial or sparse.
• Users should verify journey details and operator claim terms before claiming.

Product Owner and legal review should confirm whether any additional disclaimer, liability, consumer-rights, operator-name, or rail-data-provider wording is required before launch reliance.

See also the Terms and Privacy Policy.