Terms and Conditions

Check-a-Train is a UK-based web application available at checkatrain.com ("the Service").

The public-facing brand is Checkatrain. The Service is currently operated by Dan John.

By accessing or using the Service, creating an account, or starting a paid subscription, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Check-a-Train is an independent service. It is not affiliated with National Rail, the Rail Delivery Group, or any train operator.

Check-a-Train is a Delay Repay assistant. It helps UK rail passengers:

• identify a train service they may have travelled on;
• understand whether that service appears to have been delayed or cancelled, based on available rail data;
• assess whether they may be eligible to make a Delay Repay claim; and
• navigate to the relevant train operator's Delay Repay claim process.

Check-a-Train is not a journey planner. It is not designed for planning future journeys or guaranteeing that a particular train or connection will run.

The Service does not submit Delay Repay claims on your behalf. Final Delay Repay eligibility and compensation decisions are made by the relevant train operator, not by Check-a-Train.

If you have an account, the Service may also allow you to:

• save regular journeys;
• receive morning delay and cancellation alerts for saved journeys, where enabled;
• create journey reports;
• record claim-history entries;
• use premium account preferences where available; and
• contact us with support, privacy, legal, and accessibility requests.

Check-a-Train currently offers:

• Free access for reactive train checks, delay evidence, and operator claim handoff.
• Commuter access for paid account features such as saved journeys, morning alerts, journey reports, claim history, and premium account preferences.

The current public Commuter subscription options are:

• Monthly: £1.49 per month, renewing monthly.
• Annual: £12.99 per year, charged upfront and renewing annually. The annual plan is the recommended plan in the product.

Prices may change in future. Any future price change will be handled through the product and billing flow where required.

Paid Commuter subscriptions are processed by Stripe. Stripe-hosted pages handle card capture, payment confirmation, invoices, card management, and billing management. Check-a-Train does not collect or store your full payment card details.

Subscriptions renew automatically until cancelled. You can manage billing and cancellation through the Stripe billing portal linked from your account page where available.

Unless the product or Stripe checkout states otherwise, cancellation stops future renewal rather than automatically refunding the current billing period. Access may continue until the end of the paid billing period, depending on the subscription state reported by Stripe and shown in your account.

No discretionary refunds are offered after purchase, except where required by law. If you believe a legal right to a refund applies or there is a billing error, contact us through the contact page.

Your subscription begins immediately on payment. By purchasing, you agree to immediate access to the service and acknowledge that your statutory 14-day cancellation right is waived from the point of activation.

Complimentary or manually granted Commuter access is not a public paid subscription. It does not create Stripe billing rights or billing controls.

Check-a-Train provides information to help you understand whether a train service may have been delayed or cancelled. It does not guarantee:

• that any Delay Repay claim will be accepted by the train operator;
• that compensation will be paid;
• that the delay or cancellation data it shows is accurate, complete, or up to date;
• that you are eligible for Delay Repay on any specific service; or
• that a saved journey, alert, report, or premium feature will identify every possible claim.

Delay Repay rules, thresholds, claim windows, evidence requirements, and ticket-specific rules vary by train operator. You are responsible for checking the relevant operator's Delay Repay terms before submitting a claim.

Final eligibility and compensation decisions are made by the train operator, not by Check-a-Train.

Check-a-Train uses third-party rail data sources, including live and historical rail data feeds, to identify services and derive delay evidence.

That data may be:

• delayed, incomplete, inaccurate, or temporarily unavailable;
• corrected or updated after it first appears;
• limited by route, operator, date, or historical coverage;
• interpreted differently by train operators when assessing claim eligibility.

Check-a-Train makes reasonable efforts to provide useful and accurate information, but it cannot guarantee the accuracy, completeness, timeliness, or availability of rail data. You should verify service details independently, particularly before submitting a claim.

See also the Rail Data and Delay Repay Disclaimer for more detail on data limitations, historical coverage, and claim handoff.

Check-a-Train relies on third-party services to operate. This includes:

• Train operators— when you follow a claim link from Check-a-Train, you leave the Service and submit any Delay Repay claim directly with the train operator. The operator's own terms, privacy practices, claim rules, and decisions apply from that point.
• Stripe — paid subscriptions, card handling, invoices, and billing management use Stripe-hosted payment and billing surfaces.
• Rail data providers— Check-a-Train uses third-party rail data sources. Those providers' terms and data availability policies apply.
• Service providers — Check-a-Train uses third-party providers for hosting, authentication, email delivery, database storage, security, error tracking, and related operational services.

Check-a-Train is not responsible for the content, availability, terms, privacy practices, or decisions of third-party websites or services. Links to operator claim pages are provided as a convenience only.

When using Check-a-Train, you agree to:

• provide accurate information when using the Service, including journey details you submit in searches;
• verify your journey details and the applicable Delay Repay rules before submitting any claim;
• submit any Delay Repay claim directly to the relevant train operator and within the operator's claim window;
• use the Service only for its intended purpose as a Delay Repay assistant;
• keep your account credentials secure, if you have an account;
• keep your billing details up to date if you have a paid subscription; and
• not use the Service in any way that violates these Terms or applicable law.

You must not use Check-a-Train to:

• submit false, misleading, or fraudulent information;
• attempt to access any part of the Service you are not authorised to use;
• interfere with or disrupt the Service or its underlying infrastructure;
• use automated tools, scripts, or bots to access or scrape the Service in bulk without permission;
• transmit malware, spam, or any harmful content;
• misuse operator claim links or support routes; or
• engage in any activity that could harm Check-a-Train, its users, or third-party data providers.

We may suspend or terminate access to the Service if we reasonably believe these conditions have been breached.

To the fullest extent permitted by law:

• Check-a-Train is not liable for any missed, late, incomplete, rejected, or unsuccessful Delay Repay claims arising from your use of the Service.
• Check-a-Train is not liable for any loss, cost, or damage arising from reliance on information provided by the Service, including rail data that proves to be inaccurate, incomplete, delayed, corrected, or unavailable.
• Check-a-Train is not liable for any indirect, consequential, special, or incidental loss arising from your use of or inability to use the Service.
• Check-a-Train is not liable for the conduct, terms, privacy practices, availability, or decisions of any train operator, Stripe, rail data provider, or other third-party service.
• Check-a-Train is not liable for failure to send, receive, or act on an alert where data, email delivery, account state, or third-party infrastructure is unavailable or incorrect.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, statutory consumer rights that cannot be excluded, or any liability that cannot be excluded by law.

We aim to provide the Service reliably, but we do not guarantee uninterrupted availability. The Service may be unavailable due to maintenance, infrastructure failures, third-party provider issues, rail-data outages, or events outside our control.

We may change, suspend, or discontinue the Service or any feature at any time. We will try to give reasonable notice of significant changes where practicable.

The Check-a-Train name, logo, design, and original content are the intellectual property of the operator of this Service. You may not reproduce, distribute, or create derivative works from any part of the Service without permission.

Rail data, timetable data, and associated intellectual property remain the property of the relevant rail data providers and train operators.

User-provided content, such as saved journeys and claim-history records, remains yours. By submitting content to the Service, you grant us the right to store and process it to provide the Service.

To create and manage an account, you must confirm that you are 16 or older, or that you are a parent or guardian creating and managing the account on behalf of a child passenger. Children under 16 should not create or manage accounts directly.

If you create an account, you may close it by using the account deletion option where available or by contacting us through the contact page. On account deletion, we will delete your personal account data in accordance with our Privacy Policy, except where we are required or permitted by law to retain it.

We may suspend or terminate your account if we reasonably believe you have breached these Terms, misused the Service, failed to maintain a valid paid subscription for paid-only features, or if we discontinue the Service.

On termination or account closure, these Terms continue to apply to any use of the Service that occurred before termination.

Your use of the Service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, and store personal data, your rights under applicable data protection law, and how to contact us about privacy matters.

These Terms are governed by the law of England and Wales. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions about these Terms, billing, cancellation, or a legal request, please contact us through the contact page. The public support route is the web form at /contact.